Shipping policy
Processing Time
All orders are processed within 1–2 business days.
During peak seasons or holidays, processing may take an additional 1 business day.
Shipping Time
We offer fast and reliable worldwide shipping.
Estimated delivery times:
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United States: 3–7 business days
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Canada & Europe: 5–10 business days
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Australia & New Zealand: 7–12 business days
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Other Countries: 7–15 business days
Delivery times may vary due to customs, local carrier delays, or unexpected events.
Shipping Fees
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Free shipping on all standard orders.
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Express shipping options (if available) will be shown at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update.
Incorrect Address
Please ensure your shipping information is accurate.
If an incorrect address is provided and the order has already shipped, we cannot modify the delivery. Re-shipping fees may apply.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us at support@luzsco.com within 7 days of delivery.
We will assist you with a replacement or refund.
Customs & Duties
International orders may be subject to customs fees or import taxes, which are the responsibility of the customer.